Legal & Consumer Information

Terms, consumer guarantees, complaints handling and statutory disclosures for Brightadventure services across Australia.

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Scope & Applicability

These terms apply to services provided by Brightadventure for wedding planning, coordination and related consultancy across Australia. Services include venue research, styling, coordination, and event-day management.

Where Australian Consumer Law applies, those statutory rights are not excluded. This page includes our internal policies and how to raise concerns or disputes.

Consumer guarantees, refunds & cancellations

Under the Australian Consumer Law (ACL) you are entitled to remedies for services that are not provided with due care and skill, or not fit for purpose. Our policies are designed to comply with these obligations.

We will provide planning and coordination services with reasonable care and skill, within agreed timeframes. If services fail to meet ACL guarantees we will offer remedies which may include re-performance, partial refund, or other remedies as required by law.

Cancellation terms are set out in your service agreement. Clients must notify changes in writing. Where third-party suppliers are engaged, separate supplier fees and cancellation terms may apply.

Refunds are assessed case-by-case. If a refund is due under ACL or contract terms it will be processed within a reasonable period and using the original payment method where practicable.

Service examples

Common scenarios: venue booking changes, supplier ***-shows, weather-related plan adjustments for outdoor and beach weddings.

Complaints & dispute resolution

If you have a concern, please raise it promptly so we can resolve it. Our internal complaints process aims to respond within 10 business days. If unresolved, external dispute resolution options in Australia include the Australian Competition and Consumer Commission (ACCC) and state-based consumer affairs bodies.

Step 1: Submit your concern with details and supporting documents.
Step 2: We acknowledge receipt within 2 business days.
Step 3: Investigation and proposal for resolution within 10 business days where practicable.

For formal escalation, contact your local consumer protection agency or the ACCC. Brightadventure cooperates with regulatory bodies as required by law.

Complaints Officer

Name: Senior Compliance Officer

Email: Brightadventure@outlook.com

Request statutory info

Privacy & data handling

We collect personal information necessary to deliver planning services. Our Privacy Policy explains what we collect, how we use it, storage, access and correction rights, and how to make privacy complaints. See Privacy Policy for full details.

Third parties & suppliers

We may engage third-party suppliers (venues, caterers, photographers). These suppliers may hold or process personal data for event delivery; their terms and privacy practices apply. Clients are responsible for ensuring supplier arrangements meet their expectations.

Statutory disclosures & governing law

Business name: Brightadventure
ABN: 57 482 930 214
Address: 24 Arundel Street, Newtown NSW 2042, Australia

These terms are governed by the laws of the Commonwealth of Australia and the state of New South Wales where applicable. Nothing in these terms limits rights under Australian Consumer Law.

For specific legal requests, please use the form to request statutory documents or a formal response.

Request statutory information

Use this secure request form for formal documentation or records requests. We will acknowledge within 2 business days.